Introduction
This No Refund Policy outlines the terms and conditions under which Grrow.ai (hereinafter referred to
as “we,” “us,” or “our”) provides its Software as a Service (SaaS) products and services to its customers
(hereinafter referred to as “you” or “your”). By subscribing to our services, you agree to the terms of
this No Refund Policy.
Subscription Fees
All subscription fees for our SaaS products and services are non-refundable. This includes, but is not
limited to, fees paid for monthly, quarterly, or annual subscriptions, as well as any additional features
or services purchased.
Free Trial
We may offer a free trial period for our services, allowing you to evaluate our products before
committing to a paid subscription. During the trial period, you will have full access to the features and
functionalities of the service. At the end of the trial period, you will be required to subscribe to a paid
plan to continue using the service. We encourage you to take advantage of the trial period to determine
if the service meets your needs, as no refunds will be provided once a subscription fee has been charged.
Cancellation Policy
You may cancel your subscription at any time. However, cancellation does not entitle you to a refund
of any prepaid fees. Upon cancellation, you will continue to have access to the service until the end of
your current billing period, after which your access will be terminated.
Exceptional Circumstances
In exceptional circumstances, we may, at our sole discretion, consider a refund request. Such
circumstances may include:
- Proven technical issues with the service that significantly impair its functionality and cannot be
resolved in a reasonable timeframe. - Erroneous charges due to billing errors on our part.
To request a refund under exceptional circumstances, you must contact our support team within 30 days
of the charge in question. We reserve the right to deny any refund request if we determine that the
circumstances do not warrant it.
Chargebacks
Initiating a chargeback with your credit card provider or bank without first contacting our support team
to resolve the issue is a violation of this policy. We reserve the right to suspend or terminate your account
in such cases and may take legal action to recover any costs incurred as a result of the chargeback.
Changes to this Policy
We reserve the right to modify this No Refund Policy at any time. Any changes will be effective
immediately upon posting the revised policy on our website. Your continued use of the service following
the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions or concerns regarding this No Refund Policy, please contact us at: info@grocliq.com
By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound
by this No Refund Policy.