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Customer Journey

1 MIN READ

In the digital era, “Customer Journey” is the path a user takes from initial awareness to conversion, impacting every interaction a customer has with a brand online.

What is Customer Journey?

This is the sum of experiences a customer undergoes while interacting with a brand. It typically includes stages like awareness, consideration, purchase, and post-purchase engagement. Mapping the customer journey helps businesses understand and optimize touchpoints for a seamless user experience.

Strategic User Guidance

By comprehending this, businesses can strategically guide users through each stage, offering relevant content and personalized experiences. This approach enhances user satisfaction, builds brand loyalty, and contributes to overall digital success.

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